Refund policy

AMBELLE

Cancellation Rights & Returns Policy

Last updated: 27 July 2026

At Ambelle, we want you to be happy with your purchase. If your order doesn't work out, this page explains your statutory right to cancel as well as our returns process.

A consumer is an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.

A. Statutory Right to Cancel (30 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Ambelle voluntarily grants you an extended cancellation period of 30 days (instead of the statutory minimum of 14 days).

Right to Cancel

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period will expire 30 days after the day on which:

you or a third party you have nominated, who is not the carrier, takes physical possession of the goods, where you have ordered multiple goods in one order which are delivered together; or
you or a third party you have nominated takes physical possession of the last good, where you have ordered multiple goods in one order which are delivered separately.

To exercise your right to cancel, you must inform us (contact details below) of your decision to cancel this contract by a clear statement (e.g. an support@ambelle.co.uk). You may use the model cancellation form below, but this is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your notice of cancellation before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent them back, whichever is the earliest.

You must send back the goods without undue delay and in any event no later than 30 days from the day on which you communicate your cancellation to us. The deadline is met if you send the goods back before the 30-day period has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return Address

Please contact us before sending back any item, using the support@ambelle.co.uk address below, so that we can provide you with the current return address and any further instructions. Returns are sent to an address in the Netherlands, which generally means lower return costs for you than sending items further afield.

Return address: Unite, Fleminweg 8, 2408AV, Alphen aan den Rijn, The Netherlands

Exclusions

The right to cancel does not apply to, or ends early for, contracts for:

goods that are not pre-made and are manufactured based on an individual choice or decision by the consumer (e.g. personalised items);
sealed goods that are not suitable for return for health protection or hygiene reasons, where they have been unsealed after delivery (e.g. underwear or swimwear, where the hygiene seal has been removed);
goods which, after delivery, become inseparably mixed with other items due to their nature.

Model Cancellation Form

(Complete and return this form only if you wish to cancel the contract.)

To Ambelle, support@ambelle.co.uk

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / for the supply of the following service (*):

Ordered on (*) / received on (*): ______________________

Name of consumer(s): ______________________

Address of consumer(s): ______________________

Signature of consumer(s) (only if this form is notified on paper): ______________________

Date: ______________________

(*) Delete as appropriate.

B. Practical Tips for Returning Items

To help us process your return quickly, we also ask the following. These are practical suggestions for a smooth process and do not limit your statutory right to cancel under section A.

Contact us in advance by support@ambelle.co.uk with your order number and the reason for return.
Where possible, return items unworn, unwashed and with tags attached – for items showing signs of use beyond what is necessary to establish their nature and function, a proportionate deduction for diminished value may be made from your refund (see “Effects of Cancellation” above).
Package the item carefully to avoid damage in transit.

C. Faulty, Damaged or Incorrect Items

If your item arrives damaged or faulty, or does not match its description, you have rights under the Consumer Rights Act 2015, separate from and in addition to your right to cancel above.

Short-term right to reject

Within 30 days of delivery, you can reject a faulty item and receive a full refund.

After 30 days

You are entitled to request a repair or replacement. If this is not possible, fails, or is not carried out within a reasonable time and without significant inconvenience to you, you may be entitled to a price reduction or to exercise your final right to reject the goods, with an appropriate refund in either case.

Please report the fault within 7 days of noticing it, together with your order number, a description, and photo or video evidence, to our customer service team.

We cover the costs of a valid return due to a fault, and of any replacement shipment.

D. Missing Items

If an item is missing from your order, please contact us within 7 days of receipt. We will send the missing item free of charge or refund the corresponding amount.

E. Refund Process

Once we have received and checked your return, you will receive a confirmation support@ambelle.co.uk. Refunds are issued to the original payment method, within the timeframe set out under section A.

If you haven't received a refund after this period, please first check with your bank or card provider, as processing can take a few days. Please contact us if the issue persists.

F. Incorrect Delivery Address Provided

Ambelle is not responsible for delivery problems resulting from an incorrect address provided by the customer. If a parcel is returned to us for this reason, re-shipment may involve additional shipping costs.