Frequently asked questions

Our average delivery time is 4 to 8 working days.

To serve our customers worldwide as well as possible, orders are shipped through our international distribution network. For returns within Europe we have a returns address in the Netherlands, so returns can be handled simply and without fuss.

Our Dutch distribution centre is currently being modernised. New orders are therefore temporarily dispatched from one of our other warehouses. This has no impact on the quality of our service, but it may mean delivery takes slightly longer than usual.

As soon as your order has been dispatched, you'll automatically receive an email with a tracking link (Track & Trace) so you can follow your parcel at any time.

We offer free delivery on all orders. There is no minimum order value.

As soon as your order has been dispatched, you'll automatically receive an email with a tracking link (Track & Trace). You can check the status of your order at any time via this link.

If you haven't received a dispatch confirmation after a few working days, please contact our customer service team.

You can pay securely using the payment methods shown to you during checkout.

All payments are processed over a secure SSL connection, so your details are fully protected.

On every product page you'll find a size chart with the relevant measurements and fit information. We recommend checking it before you order.

If you're between two sizes or unsure, you can contact our customer service team at any time. We're happy to help you choose the right size.

Fit can vary from item to item. That's why, wherever possible, we include additional fit information on the product pages.

If an item runs smaller or larger than usual, we point this out explicitly. If in doubt, we recommend using the size chart or contacting our customer service team for personal sizing advice.

Please contact our customer service team as soon as possible if you'd like to change or cancel your order.

As long as your order hasn't been processed yet, we'll do our best to make changes or cancel it. If your order has already been dispatched, this is unfortunately no longer possible. In that case you can return the order after receiving it, in line with our returns policy.

Yes. If you're not completely happy with your order, you can return it within 30 days of receipt, provided the items are unworn, unwashed and still have all their original labels attached.

For hygiene reasons we ask you to try items on with care and return them in their original condition. As soon as we've received and checked your return, we'll refund the purchase amount as quickly as possible.

Please contact our customer service team and include your order number. We'll then send you full returns instructions.

Our returns address is:

Flemingweg 8
2408 AV Alphen aan den Rijn
Netherlands

Return postage is generally paid by the customer, unless a wrong or damaged item was delivered.

We recommend always sending returns with tracking and keeping your proof of postage until the return has been fully processed.

We don't currently offer a direct exchange service.

If you'd like a different size or colour, simply return the original item and place a new order.

As soon as we've received and checked your return, we'll process your refund as quickly as possible.

Refunds are usually issued within 14 days of receiving and approving your return. The amount is refunded to the same payment method you used for your order.

Depending on your bank or payment provider, it may then take a few more working days for the amount to appear in your account.

Of course we'll sort this out for you as quickly as possible.

Please contact our customer service team as soon as you can and send us:

• your order number,
• a short description of the problem,
• clear photos of the item and the packaging.

We'll then arrange a suitable solution as quickly as possible, such as a replacement item or a refund.

First check the tracking link (Track & Trace) you received by email. In rare cases dispatch can be delayed due to high demand or unforeseen circumstances.

If the stated delivery time has already passed and your order still hasn't arrived, please contact our customer service team. We'll check the status of your shipment and are happy to help.