Shipping Policy

AMBELLE

Shipping Policy

Last updated: 27 July 2026

This Shipping Policy applies to all orders placed through the Ambelle online store (“we”, “us” or “Ambelle”) for delivery within the United Kingdom. Please read this information carefully before placing an order.

1. Processing and Delivery Times

Your total delivery time is made up of two stages:

Processing time

1–2 business days (Monday–Friday). Within this time, your order is checked, packed and prepared for dispatch.

Shipping time

4–10 business days (Monday–Friday).

Your total delivery time is therefore usually 5–12 business days from the order date. During peak periods (e.g. holidays, sale campaigns, Black Friday) this may take longer. All times given are estimates and not guaranteed deadlines, unless expressly agreed otherwise at checkout.

Why can shipping take a little longer?

Ambelle ships its products through an international shipping hub network. Because part of this route runs from outside the United Kingdom, the customs process can occasionally take a little extra time. We intend to use this network to make our shipping processes more sustainable, step by step – sustainability matters to us, and we see it as an ongoing responsibility we are actively committed to. We will keep you updated by support@ambelle.co.uk at every step of your order.

2. Shipping Costs

Ambelle currently offers free shipping within the United Kingdom.

3. Customs, Import VAT and Duties

[TE BEVESTIGEN MET NIEL / SHOPIFY-BELASTINGINSTELLINGEN: is Ambelle geregistreerd voor UK VAT en wordt deze al bij checkout geheven voor zendingen t/m £135 (zoals wettelijk verplicht voor overseas sellers), of kan de klant bij aflevering nog een aanvullende rekening krijgen? Onderstaande tekst gaat uit van optie A (BTW al inbegrepen). Pas aan indien dit niet klopt – dit is een belangrijk nalevingspunt, zie mijn toelichting hieronder.]

For most orders, applicable UK VAT is included in the price you pay at checkout, and no further charges should be due on delivery. In the rare case of higher-value orders where import duties or additional taxes apply, we will inform you in advance wherever possible.

4. Delivery Partner

Shipping is generally carried out via Royal Mail, DPD, Evri or a comparable reliable courier. The exact courier may vary depending on the order.

5. Order Tracking

Once your order has shipped, you will receive a confirmation support@ambelle.co.uk with a tracking number. Please make sure you provide a correct and valid support@ambelle.co.uk address at checkout.

Tracking information can take 1–4 business days to become visible or up to date. In rare cases, tracking status updates are delayed even though delivery itself proceeds correctly. Please contact us if you have any questions.

6. Changing Delivery or Contact Details

If you would like to change your delivery address or phone number, please contact us as soon as possible at the support@ambelle.co.uk address below, before your order has been dispatched. Once an order has been dispatched, changes are no longer possible.

7. Cancelling Before Dispatch

You can cancel your order free of charge before it has been dispatched, by contacting us at the support@ambelle.co.uk address below. Once an order has been dispatched, it can no longer be cancelled through this process. In that case, your statutory right to cancel still applies and can be exercised at any time regardless of dispatch status – see our Cancellation Rights & Returns Policy for details.

8. Non-Deliverable Parcels

Incorrect address details, failure to collect, or refusal to accept a parcel may result in additional costs for re-delivery. Ambelle is not responsible for delivery delays caused by incorrect or incomplete information provided by the customer.